FYI, here is what Adam Smith had to say about these attributes in getting along with others:
"But if you have either no fellow-feeling for the misfortunes I have met with, or none that bears any proportion to the grief which distracts me; or if you have either no indignation at the injuries I have suffered, or none that bears any proportion to the resentment which transports me, we can no longer converse upon these subjects. We become intolerable to one another. I can neither support your company, nor you mine. You are confounded at my violence and passion, and I am enraged at your cold insensibility and want of feeling.
Smith identifies that it is part of human nature for people to want to feel that they have been listened to and understood. Learning how to live in the moment as you interact with another is key to active listening and empathy:
"In all such cases, that there may be some correspondence of sentiments between the spectator and the person principally concerned, the spectator [the listener] must, first of all, endeavour, as much as he can, to put himself in the situation of the other, and to bring home to himself every little circumstance of distress which can possibly occur to the sufferer. He must adopt the whole case of his companion with all its minutest incidents; and strive to render as perfect as possible, that imaginary change of situation upon which his sympathy is founded." (Adam Smith, The Theory of Moral Sentiments (1759), opening chapters)
Smith goes on to say that because it is impossible to actually feel with the same intensity what another feels, people moderate the intensity of their feelings so that others can go along with it. Emotional equilibrium is reached by the listener elevating her sympathy and by the speaker lowering her pitch.